How to Cancel Order & Refund Payment

WasteVantage Admin App Manual

Here you will learn to cancel orders and receive a refund payment through your WasteVantage sales account login. Once you have logged into the system follow the instructions below:

1
Click Sales on sidebar main menu
2
Click Orders sub menu

To see all customer orders.

3
Click three dots button

To show the dropdown menu.

4
Click Cancel and Refund

You will see a confirmation screen appear.

5
Click Yes

and you will be directed to the Orders Detail Page.

6
Scroll Down

to find the Refund section and Credit Note section.

7
Click Resend Credit Note

to resend a credit note or click show to show credit note.

8
Click Refund

if you are sure you want to continue with the refund.

9
Click Select Reason

a drop-down menu will appear.

10
Select the reason

select your customer’s reason for the refund.

11
Fill the reason (optional)

Fill in the details of your customer’s reason for requesting a refund.

Fill in the details of your customer’s reason for requesting a refund.

12
Click Refund

To complete the process.

13
Your customer’s refund payment successfully